Return & Refund Policy

We are committed to delivering high-quality products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please refer to the return policy below:

Return Eligibility
  • Return Window: Returns are accepted within 30 days of delivery.
  • Item Condition: Products must be unused, unopened, and returned in original packaging with all parts, accessories, and manuals included.
  • Purchase Channel: This policy applies only to orders placed on carbcore.net A valid order number is required.
  • Important Note: If you purchased through a third-party platform (e.g. Amazon, eBay) or an authorized dealer, please contact the original seller or platform support directly for returns and support.
Defective or Damaged Items
  • All Carbcore products are covered by a quality guarantee upon delivery.
  • If your item is defective or damaged, contact us at support@carbcore.net with clear photos or videos. After verification, we’ll offer one of the following:
    • Replacement product or part (subject to stock availability)
    • Full refund
    • Partial refund (for minor issues that don’t affect overall use)
Missing Parts
  • If your order is missing any parts, please contact us at support@carbcore.net
  • Provide clear photos of the product and packaging to help us identify what’s missing.
  • Once confirmed, we’ll send the missing parts (subject to stock availability).
Return Process
  • Contact Us
    Email support@carbcore.net with:
      - Your order number
      - Item(s) to return
      - Reason for return
      - Photos/videos (if defective or damaged)
  • Get Return Instructions
    We will reply with the return address and instructions on how to return the item. Please don’t send anything before getting our confirmation.
  • Ship the Item
          - Please pack the item securely; damaged returns due to poor packaging may be rejected.
          - Use your preferred shipping method and keep your tracking number.
  • Processing & Refund
    Once we receive and inspect your return, we will issue a refund or replacement within 3–5 business days via your original payment method.
Shipping Costs
  • Return shipping is usually your responsibility unless:
    • We sent you the wrong item, or
    • The item arrived defective
  • Not responsible for lost or stolen packages after delivery.
Non-Returnable Items
  • Used or modified products